Pumas Team — Performance Review

Fäm Properties · Pumas Team

1-Month
Performance Review

Fill this in honestly — your manager reviews it with you in your one-on-one

Your Full Name

Your Role / Title

Review Month

Date Submitted

Manager

⏱ Takes about 10–15 minutes · Your answers are reviewed together in the meeting

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Section 01 of 06

Personal
Check-In

How are you settling in? Be honest — this is a safe space and helps your manager support you better.

Personal Check-In

Question 1 of 4

How are you settling into the team and environment so far?

Your Response

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Really well settled in Still finding my footing Team has been supportive Learning fast but still adjusting Confident and comfortable Need more guidance

🔒Manager Use OnlyOfficial

Observation

Rating

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Status

Action Item

🔒Manager access only

Personal Check-In

Question 2 of 4

Any challenges or friction points you've experienced in your first month?

Your Response

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No major issues so far Need more product training CRM is still unfamiliar Communication flow unclear Handling objections is tough Not enough leads yet

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Observation

Rating

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Status

Action Item

🔒Manager access only

Personal Check-In

Question 3 of 4

How confident do you feel day-to-day on the floor right now?

Your Response

Very confident, ready to go Growing more confident daily Confident with some areas, not all Still building confidence Need more support and practice

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Personal Check-In

Question 4 of 4

What support do you need most from your manager right now?

Your Response

More product training Shadowing on viewings More leads or referrals Regular feedback sessions Script and objection coaching Access to developer contacts Feeling well supported as-is

🔒Manager Use OnlyOfficial

Observation

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🔒Manager access only

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Section 02 of 06

Activity &
Numbers

Real numbers — calls, viewings, leads. Be accurate. This is your month one baseline.

Activity & Numbers

Question 1 of 3

How many calls, messages, and viewings did you do this month?

Calls Made

WhatsApp / Messages

Viewings Done

Any context on these numbers?

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Observation

Rating

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Action Item

🔒Manager access only

Activity & Numbers

Question 2 of 3

How many leads have you added to CRM and how many deals are open?

Leads in CRM

Open Deals

Deals Closed

How is your CRM discipline? (be honest)

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Activity & Numbers

Question 3 of 3

Any deals under offer or commission currently in pipeline?

Commission in Pipeline (AED)

Pipeline Status

Tell me about your best prospect right now

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

🏙️

Section 03 of 06

Product &
Market Knowledge

How well do you know what you're selling? Rate yourself honestly.

Product Knowledge

Question 1 of 3

How well do you know our core inventory, price points, and developer USPs?

Self-Rating on Product Knowledge

Which buildings do you know best?

Where are your knowledge gaps?

Off-plan payment plans Developer track records Price per sqft comparisons Rental yield data Competitor projects No major gaps

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Product Knowledge

Question 2 of 3

Can you explain off-plan vs ready property — and how you pitch each to a buyer?

Your Explanation

Off-plan: lower entry, payment plan, capital gain potential Ready: immediate rental income, tangible asset Need to study this more

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Product Knowledge

Question 3 of 3

How well do you understand the RERA rules and Dubai transaction process?

Your Self-Assessment

Form A registration process MOU and SPA steps DLD fees and NOC Mortgage process I understand the full process

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Observation

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Action Item

🔒Manager access only

⚙️

Section 04 of 06

Skills &
Daily Habits

Discipline compounds. How are your daily habits, communication, and work structure?

Skills & Daily Habits

Question 1 of 3

How is your follow-up discipline and objection handling with clients?

Follow-Up Frequency

Biggest Objection You Face

How do you handle that objection?

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Skills & Daily Habits

Question 2 of 3

How would you rate the quality of your client communication?

Your Honest Assessment

Keeping messages professional Knowing when to call vs message Language barrier sometimes No major issues Response time could be faster

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Skills & Daily Habits

Question 3 of 3

How structured is your day? Do you have a routine that drives activity?

Describe your typical work day

I have a set morning calling block Calls in the morning, admin in the afternoon No fixed routine yet Reactive — work on what comes in Highly structured daily plan

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Observation

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Action Item

🔒Manager access only

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Section 05 of 06

Mindset &
Motivation

What's driving you? The clearer your goal, the harder you'll work to reach it.

Mindset & Motivation

Question 1 of 2

What is your personal income goal this year — and what are you working towards?

Income Target (AED / year)

What You're Working Towards

What would it mean to you to hit your target this year?

🔒Manager Use OnlyOfficial

Observation

Rating

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Bridge to Business

🔒Manager access only

Mindset & Motivation

Question 2 of 2

How do you handle rejection — a ghosted client, a lost deal, a slow week?

Your Honest Answer

Numbers game — keep going Talk to a colleague for support Review what I can do better Take a short break and reset Focus on the next call

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

🛠️

Section 06 of 06

Tools &
Systems

The right tools used well create an unfair advantage. How are you with the stack?

Tools & Systems

Question 1 of 2

How comfortable are you with the CRM, listing portals, and WhatsApp Business?

CRM Comfort Level

Portals (Bayut, Property Finder)

What tools or access are you missing?

DXB Interact access WhatsApp Business setup Listing credits on portals Developer brochures / pitch decks All set — no gaps

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

Tools & Systems

Question 2 of 2

Anything else you want your manager to know before the one-on-one?

Open Notes (optional)

I'm excited about the role and committed I have a specific deal I want help closing I want to discuss my 3-month targets I'd like more team collaboration Nothing specific — ready for the meeting

🔒Manager Use OnlyOfficial

Observation

Rating

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Action Item

🔒Manager access only

🎯

Official Use Only

Expectations &
Targets

This section is completed together during your one-on-one meeting with your manager. Your targets, non-negotiables, and mutual commitments are agreed in person.

Nothing to fill here — this is discussed and agreed in the meeting 🤝

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Official Use Only

Agreed Next Steps

Filled together at the end of the one-on-one. Both parties own these commitments.

These are agreed together in your meeting — nothing to fill here ✓

🔵 Agent — Action 1

🔵 Agent — Action 2

🔵 Agent — Action 3

🟡 Manager — Support 1

🟡 Manager — Support 2

📅 Next Review Date

Session Complete

Self-assessment submitted · Manager review in progress

Overall Score

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/ 5.0

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Performance classification

Reviewed by
Muhammad Atif Hayat